Bilingual Patient Experience Representative (French)

Location: Remote in the Greater Toronto Area, Canada; Monday to Friday, 11am–7pm EST or 12pm–8pm EST

Salary: CAD 48,000–50,000 annually, plus stock options and a comprehensive health and benefits package

Company

hirify.global provides a secure digital imaging-record platform that helps hospitals and clinics share medical images with patients, physicians, and other healthcare providers across North America.

What you will do

• Provide timely technical support to patients by email and phone.
• Guide patients in accessing their health records and using the hirify.global platform.
• Educate patients on appropriate platform use and answer general questions.
• Gather patient and provider feedback to help Management and Engineering improve the platform.
• Manage multiple patient interactions while maintaining empathetic and timely communication.

Requirements

• Must be based in the Greater Toronto Area and work remotely during EST hours.
• Excellent verbal and written communication in French and English.
• At least 2–3 years of customer service experience involving phone and email communication.
• Strong organizational skills and the ability to manage multiple tasks.
• Independent, self-motivated, accountable, and comfortable in a fast-paced startup environment.

Nice to have

• Healthcare experience or a strong interest in healthcare.
• Technical support experience.
• Spanish communication skills.
• Empathy, flexibility, resourcefulness, and a collaborative approach to problem-solving.

Culture & Benefits

• Fully remote work.
• Stock options for every employee.
• Four weeks of paid time off and unlimited paid wellness days.
• Extended mental health coverage.
• Sixteen weeks of parental leave top-up.
• Inclusive culture focused on diversity, equity, and inclusion.