Telephone Banking Servicing Agent, Remote - Bilingual (French/English)

Location: Montréal, Quebec, Canada; remote work is available within a 2-hour radius of the CIBC Tower in downtown Montréal, with occasional onsite attendance.

Company

CIBC is a relationship-oriented bank providing personal banking products, services, and financial solutions.

What you will do

• Act as the first point of contact for clients calling with banking questions and requests.
• Help clients manage their accounts and banking products.
• Listen to client needs, resolve issues efficiently, and recommend suitable solutions.
• Provide trusted advice and refer clients to the appropriate CIBC contacts and internal departments.
• Build client relationships and identify opportunities to support financial goals.

Requirements

• Fluent French and English are required to support business operations outside Quebec.
• Must reside within a 2-hour radius of the CIBC Tower in downtown Montréal.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.
• Ability to work independently in a secure room or office free from noise and distractions.
• Reliable wired internet with at least 15 Mbps download and 10 Mbps upload speeds; satellite internet is not permitted.
• Ability to work flexible shifts Monday to Sunday between 7:00 a.m. and midnight, including evenings and weekends.

Culture & Benefits

• Full-time permanent employment with 37.5 weekly hours.
• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan, employee share purchase plan, and vacation offering.
• Wellbeing support and a points-based employee recognition program.
• Paid Purpose Day for personal growth and development.

Hiring process

• May include an attribute-based assessment and skills tests, including French proficiency testing.
• Artificial intelligence tools may be used during recruitment.