IT Operations Analyst

Location: Based in the European head office in Breda, The Netherlands. Onsite support, rotational shifts, occasional overtime, and travel to auction sites may be required. Candidates must be legally entitled to work in the country where the position is located.

Company

hirify.global operates auction sites worldwide and provides enterprise IT support for workplace productivity and collaboration.

What you will do

• Provide first- and second-level technical support in person, by phone, and electronically.
• Diagnose and resolve hardware, software, application, and infrastructure issues, escalating incidents when necessary.
• Log, track, prioritize, and monitor IT requests and urgent incidents in the ITSM tool.
• Configure and test workstations, system configurations, and applications.
• Work with second- and third-level IT staff and contribute to knowledge articles and documented resolutions.
• Perform preventative maintenance and support new site builds, renovations, and sales activities.

Requirements

• IT-related education or industry certification.
• At least three years of experience, preferably in IT support or operations.
• Functional knowledge of Windows and Mac computer support.
• Excellent English communication skills across speaking, writing, listening, and interpersonal communication.
• Strong customer service, problem-solving, prioritization, organization, and multitasking skills.
• Availability for rotational on-call work, lifting and transporting moderately heavy IT equipment, and occasional travel to auction sites.

Nice to have

• ITIL certification or equivalent industry knowledge.
• Experience in a team-oriented and collaborative environment.

Culture & Benefits

• Work in a dynamic, fast-paced global IT Operations environment.
• Support users and auction sites across the worldwide organization.
• Use phone, email, self-service, and in-person support channels.
• Participate in varied operational work, including site maintenance and infrastructure activities.