Desktop Support Analyst (Windows/macOS)

Location: Amsterdam, Netherlands; onsite fixed-term role. Candidates must be based in the Netherlands.

Company

hirify.global is a digital manufacturing company developing and delivering innovative products through technology-enabled manufacturing services.

What you will do

• Provide first- and second-line support through tickets, chat, email, walk-ups, and remote support.
• Diagnose and resolve Windows, macOS, hardware, software, connectivity, conferencing, and meeting-room issues.
• Build, deploy, configure, patch, and maintain Windows and macOS endpoints using MDM and endpoint management tools.
• Manage onboarding, offboarding, access provisioning, permissions reviews, Microsoft 365 administration, and SaaS application support.
• Support endpoint security, identity and access management, MFA, SSO, asset lifecycle, hardware inventory, and vendor escalations.
• Create knowledge-base content, runbooks, diagrams, and documentation while contributing to ITIL-aligned incident, request, problem, change, and asset processes.

Requirements

• 2–5 years of experience in service desk, desktop support, or a similar IT engineering role.
• Strong troubleshooting skills across Windows 11 and macOS; experience with iOS and Android is beneficial.
• Hands-on experience with ticketing systems, remote support tools, MDM or endpoint management, and endpoint security.
• Working knowledge of Microsoft 365 administration and basic Azure AD/Entra ID concepts, including groups, MFA, and SSO.
• Understanding of TCP/IP, DHCP, DNS, VPN, and Wi-Fi, plus scripting fundamentals in PowerShell or Bash.
• English proficiency is required. Candidates must be based in the Netherlands and work onsite in Amsterdam.

Nice to have

• Associate’s degree in Information Technology or certifications such as ITIL Foundation, CompTIA A+/Network+, Microsoft 365, or Jamf.
• Experience with Okta, Teams, 8x8, AV ecosystems, ISO 27001, SOC 2, or device hardening standards.
• Additional local language skills, including German, French, Dutch, or Italian.
• Willingness to occasionally travel between sites and perform manual handling of hardware.

Culture & Benefits

• Annual company bonus linked to individual and business performance.
• Wellness support, including access to psychologists and mindfulness resources.
• Dog-friendly office with daily lunch and snacks provided.
• Learning and development days, course and event funding, an in-house learning platform, and access to in-house 3D printing.
• Collaborative, inclusive workplace focused on meaningful digital manufacturing work.