Senior Technical Service Manager, EMEA (Marine)

Location: Based on-site at the Navico Group office in Amsterdam, Netherlands; travel within the EMEA region and occasional international travel required.

Salary: €83,000–€113,750 annually, payable in 12.96 installments, plus an annual discretionary bonus.

Company

hirify.global is a global marine industry company developing technologies and experiences for marine recreation.

What you will do

• Lead, coach, and develop a team of Technical Service Managers.
• Drive operational excellence across post-sales technical support and service operations.
• Establish KPIs and analyze performance data to improve service quality and customer outcomes.
• Resolve complex customer, dealer, distributor, and product-related escalations.
• Oversee technical communications, service bulletins, field actions, and customer-facing documentation.
• Coordinate with Product Management, Engineering, Quality, Warranty, and other regional and global teams.

Requirements

• Associate's or Bachelor's degree in Engineering, Technical, Scientific, or a related discipline.
• At least 3 years of leadership experience managing managers or multi-layered teams.
• Experience leading operations in a customer-facing technical support or service environment.
• Experience developing high-performing teams through coaching, mentoring, and employee development.
• Strong communication, stakeholder management, KPI, and customer escalation resolution skills.
• Experience working in a matrixed regional and global organization.

Nice to have

• Experience managing departmental budgets and resources.
• Experience implementing service improvement initiatives.
• Marine, electronics, manufacturing, or similar technical industry experience.
• Knowledge of case management and reverse logistics processes.

Culture & Benefits

• On-site canteen facilities with lunch provided at the office.
• Competitive pension plan with an employer contribution.
• Commuting allowance or partially employer-funded bicycle lease.
• Growth opportunities across hirify.global and its brands.
• Occasional customer-facing activities, escalation support, and business-critical issue resolution.