AI and Experience Orchestration Director (AI)

Location: Germany

Company

hirify.global provides AI-powered experience orchestration technology that connects people, systems, data, and AI for customer and employee experiences.

What you will do

• Lead technical and business discussions on AI-powered customer experience and experience orchestration.
• Engage senior and C-level stakeholders and coordinate complex opportunities across internal and external teams.
• Partner with account executives on territory planning, pipeline creation, opportunity progression, forecasting, and deal strategy.
• Drive AI portfolio programs, sales campaigns, enablement initiatives, positioning, presentations, pricing, and proposals.
• Lead customer workshops to define AI use cases, prioritization frameworks, and proof-of-concept opportunities.
• Capture customer insights and collaborate with marketing, product, customer success, and professional services teams.

Requirements

• Strong expertise in AI, presales, customer experience technology, and conversational AI solutions.
• 10–12 years of experience in software, cloud, or AI-related roles.
• Experience in sales overlay, specialist, or subject matter expert functions.
• Experience coordinating and executing AI proofs of concept and developing territory and account strategies.
• Strong presentation, communication, critical-thinking, problem-solving, and cross-functional collaboration skills.
• Ability to influence without direct authority and manage multiple concurrent opportunities.

Nice to have

• Experience selling leading AI solutions for customer experience or contact center transformation.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps.