Client Success Manager, Enterprise (SaaS)

Location: US Remote

Salary: $86,600–$139,000 USD annually, depending on US compensation zone, plus annual bonus and equity.

Company

hirify.global provides Aspire, a field service management platform for the landscaping and lawn care industry.

What you will do

• Own the end-to-end customer relationship for a portfolio of strategic enterprise accounts after implementation.
• Build success plans aligned with customer goals and drive adoption of core modules such as job costing, production tracking, and invoicing.
• Monitor account health, usage, and risk signals while proactively mitigating churn.
• Lead executive business reviews and demonstrate customer ROI.
• Identify and close expansion opportunities with Sales, including upsell and cross-sell opportunities.
• Represent customer feedback internally and coordinate with Product, Engineering, Support, and Implementation on escalations and improvements.

Requirements

• 5+ years of experience in customer success, account management, or a related client-facing role, including 2+ years managing enterprise or strategic accounts.
• Proven retention and expansion results in a SaaS or software business.
• Experience presenting to and influencing senior stakeholders, including VP and C-level audiences.
• Strong communication, project management, problem-solving, and portfolio management skills.
• Experience with Salesforce, Gainsight, or similar CRM and customer success platforms.
• Must be based in the United States for the applicable US remote compensation zones.

Nice to have

• Experience in field service management, landscaping, or vertical SaaS.
• Familiarity with Aspire or similar operations and field service software.
• Experience working cross-functionally in a scaling SaaS organization.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Comprehensive onboarding and leadership training.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption reimbursement programs.
• Pet insurance, legal advisory services, financial planning tools, recognition programs, annual bonus, and equity.