9 дней назад
IT Onsite Support Engineer (Gaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Onsite Support Engineer (Gaming): Providing second-level onsite IT support in London, including device deployment, executive assistance, identity administration, collaboration tools, and IT service management with an accent on Windows, Microsoft Intune, Azure, Active Directory, and ServiceNow. Focus on resolving complex technical incidents, improving support processes and documentation, and maintaining reliable endpoint and meeting-room services.
Location: Onsite in London, United Kingdom
Company
develops gaming and entertainment experiences focused on bringing happiness to life through the power of play.
What you will do
- Provide second-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
- Manage service requests and incidents through in-person support, email, Zoom, and remote assistance tools.
- Deliver concierge IT support for executives and facilitate IT inductions for new hires.
- Administer user accounts in Active Directory and other business systems.
- Support video conferencing, collaboration tools, and meeting-room AV systems.
- Coordinate with suppliers, vendors, and internal teams on equipment quotations, orders, installations, and asset management.
Requirements
- Extensive technical knowledge of Windows and Microsoft technologies, including Active Directory and advanced user account administration.
- Strong working knowledge of Microsoft Intune and Microsoft Azure for endpoint management, identity, access, and cloud-based IT services.
- Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.
- Experience with remote technical assistance, video conferencing, and meeting-room AV systems.
- Strong customer service, communication, de-escalation, collaboration, and independent problem-solving skills.
- MCITP certification is required; A+, Security+, Network+, and ITIL Foundation certifications are required or preferred as specified.
Culture & Benefits
- Fast-paced, collaborative, and inclusive work environment.
- Focus on customer experience, technical excellence, and continuous process improvement.
- Potential annual bonuses and performance incentives depending on role and location.
- Potential health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and local statutory benefits.
- Compensation is determined based on skills, experience, qualifications, and location.
Hiring process
- Specific compensation and benefits details are discussed during the recruitment process.
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