Director, Customer Success (SaaS)

Location: Atlanta, Georgia, USA; hybrid schedule with 2 days working from the office and 3 days remotely each week.

Company

hirify.global is a global software company providing AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Lead Technical Account Managers and Customer Success Managers in partnership with Support.
• Develop and refine the Customer Success strategy to improve satisfaction, adoption, consumption, and measurable customer outcomes.
• Collaborate with customers to understand operational goals and create value realization plans.
• Establish KPIs, analyze customer value and operational impact, and communicate actionable insights.
• Build playbooks, SOPs, workflows, workshops, training programs, and other tools for Customer Success Services.
• Partner with Product Management and Sales, gather customer feedback, and recommend technology and product improvements.

Requirements

• Bachelor’s degree in Business, Management, or a related field; an MBA is preferred.
• 10+ years of experience in customer success, value realization, or consulting within a SaaS environment.
• Demonstrated leadership experience managing or mentoring customer-facing teams.
• Strong understanding of value metrics, ROI analysis, and customer business models.
• Exceptional communication, presentation, analytical, and stakeholder-influencing skills.
• Customer-focused approach with a commitment to innovation and service excellence.

Culture & Benefits

• Hybrid hirify.global-FLEX work model with two office days and three remote days per week.
• Collaborative, creative, and fast-paced environment.
• Opportunities to learn, grow, and pursue internal career paths across roles, disciplines, domains, and locations.
• Global organization with more than 8,500 employees across 30+ countries.