Customer Success Director

Location: Remote; Chicago or New York City

Company

hirify.global provides an AI-powered platform that helps B2B companies manage order management, credit, collections, payments, cash application, disputes, and deductions without replacing their ERP.

What you will do

• Own onboarding through steady-state management for an assigned portfolio of B2B SaaS accounts.
• Drive product adoption against customer business outcomes, including DSO reduction, cash application accuracy, and shorter dispute cycles.
• Run quarterly business reviews covering delivered outcomes, ROI, and expansion opportunities.
• Own renewal forecasting and GRR performance, identify churn risks, and create remediation plans.
• Identify upsell and cross-sell opportunities in partnership with Sales.
• Coordinate technical and implementation issue resolution with FDE and Support while remaining accountable to the customer.

Requirements

• 4+ years of experience in Customer Success or Account Management at a B2B SaaS company.
• Experience owning renewal and expansion metrics, not only customer satisfaction scores.
• Strong written and verbal communication skills, including experience running executive-level QBRs.
• Comfort working with ambiguity in a growth-stage company building its Customer Success processes.
• Financial or accounts receivable domain knowledge is beneficial but not required.

Culture & Benefits

• Top-of-market salary and equity package.
• Benefits are available to U.S.-based full-time employees.
• Medical, dental, and vision insurance coverage.
• 401(k) with company match and equity.
• Flexible PTO and parental leave.