IT Support Specialist

Location: Onsite at the hirify.global corporate office in Pella, Iowa, USA; occasional travel is expected.

Company

hirify.global manufactures equipment that manages natural resources, connects people, and supports communities worldwide.

What you will do

• Provide timely IT support to employees and customers through phone, email, instant messaging, in-person assistance, and ticket requests.
• Create and escalate support tickets while documenting issues and resolutions.
• Troubleshoot and diagnose computer, software, hardware, and connectivity problems through research and documentation.
• Collaborate with team members to prepare PCs and Macs for deployment, including hardware, software, and peripheral installation.
• Monitor network lines and create patch cables.

Requirements

• Associate degree in Information Technology or a related field preferred, or an equivalent combination of education and experience.
• Knowledge of Active Directory and Windows operating systems.
• Knowledge of computer hardware systems and components.
• Knowledge of Microsoft Office.
• Ability to troubleshoot, prioritize issues, document resolutions, and provide customer service.

Nice to have

• Knowledge of Mac and Linux operating systems.

Culture & Benefits

• Full-time position on the first shift.
• Work is primarily performed on a hirify.global campus.
• Occasional offsite work may be discussed when the work content allows it.
• Work with employees globally in a customer-focused and innovation-driven environment.