Customer Support Technician (IT Support)

Location: Onsite in Boca Raton, Florida; support may require travel to remote locations.

Company

hirify.global is a technology and professional services firm specializing in innovative technologies and nationwide client technology management.

What you will do

• Install, configure, and support desktop and laptop computers, mobile devices, printers, scanners, software applications, and Windows operating systems.
• Provide in-person and remote technical support while troubleshooting hardware, software, connectivity, and end-user technology issues.
• Monitor and maintain systems using Active Directory and Microsoft Endpoint Configuration Manager.
• Support audiovisual systems, video conferencing, Microsoft Teams, Zoom, and other virtual meeting solutions.
• Track IT assets and inventory, maintain technical documentation, and manage support records.
• Assist with technology deployments, upgrades, infrastructure projects, remote-location support, and after-hours on-call rotations.

Requirements

• High school diploma or equivalent.
• 0–1 year of IT support experience.
• Basic knowledge of computer hardware, Windows 10/11, Microsoft Office 365, networking fundamentals, and mobile devices.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to learn new technologies, work independently and collaboratively, and lift up to 50 pounds.

Nice to have

• Associate's degree or IT-related education.
• Enterprise IT support experience.
• Experience with Active Directory, MECM/SCCM, ServiceNow, Microsoft Teams, Zoom, GoTo Meeting, audiovisual technologies, and conference room equipment.
• Knowledge of Microsoft Teams Rooms devices.

Culture & Benefits

• Customer-focused support in a fast-paced enterprise environment.
• Opportunities to learn and work with a broad range of enterprise technologies.
• Competitive salary.
• Participation in after-hours and on-call support rotations.