Desktop Support Technician (Microsoft)

Location: Santa Fe, New Mexico, USA — 100% on-site

Contract through July 31, 2027; full-time schedule of 8 hours per day, Monday through Friday.

Company

hirify.global is an employee-owned technical services company working on energy transition, infrastructure resilience, digital transformation, sustainability, mining, and water systems.

What you will do

• Provide frontline desktop and end-user support for a State of New Mexico agency.
• Diagnose and resolve desktop, laptop, operating system, software, peripheral, and connectivity issues.
• Respond to helpdesk tickets in person, by phone, email, and remote support tools.
• Manage the full ticket lifecycle, including documentation, escalation, and closure against service-level expectations.
• Support integration with file servers, Microsoft 365, Teams, Outlook, and business-critical applications.
• Collaborate with internal teams and vendors while documenting incidents, resolutions, and system changes.

Requirements

• 3–5 years of professional desktop and end-user support experience.
• Experience with Windows, Microsoft 365, Outlook, Teams, SharePoint, and Active Directory.
• Hands-on experience with ServiceNow or a comparable ITSM ticketing platform.
• Working knowledge of LAN, Wi-Fi, VPN, printer, and peripheral troubleshooting.
• Strong interpersonal and written communication skills, with the ability to explain technical issues clearly to state agency staff.
• Availability to work full-time on-site in Santa Fe, New Mexico.

Nice to have

• Experience with PowerShell, Perl, or shell scripting for desktop support automation.
• Previous experience supporting a state or local government IT environment.

Culture & Benefits

• Hands-on, client-facing work in a structured enterprise support environment.
• Opportunity to support a public-sector IT environment and build institutional knowledge through documentation.
• Contract engagement through July 2027.