Universal Fraud Agent, Remote (12 Month Contract)

Location: Regina, SK, Canada; remote work with occasional on-site attendance required, including availability to reach the primary work location within two hours’ notice

Company

hirify.global is a relationship-oriented bank focused on delivering service excellence and helping clients achieve their goals.

What you will do

• Investigate suspected fraudulent activity involving credit cards, debit cards, payments, account takeovers, convenience cheques, and fraud applications.
• Analyze client profiles, transactions, and banking history to identify unusual activity and mitigate losses.
• Make timely decisions in ambiguous situations while protecting client and bank privacy.
• Refer and escalate fraud cases to internal teams and external partners for investigation and resolution.
• Capture accurate information across multiple systems while communicating with clients in a fast-paced contact centre environment.

Requirements

• Legally eligible to work in Canada and able to provide a valid work or study permit where applicable.
• Critical thinking, sound decision-making, and the ability to work with limited information.
• Strong communication, client service, collaboration, and multitasking skills.
• Ability to work independently in a secure home workspace with a closing door and minimal noise or distractions.
• Wired internet connection with at least 15 Mbps download and 10 Mbps upload; satellite internet is not permitted.
• Availability and flexibility to work between Monday and Sunday, 7 AM–12 AM EST.

Nice to have

• Experience with COINS/ECIF, PRM, TSYS, or CRS.

Culture & Benefits

• Full-time temporary fixed-term employment for 12 months, with an expected end date of November 26, 2027.
• Competitive compensation and banking benefits, subject to program terms and conditions.
• Wellbeing support, employee and family assistance programs, and a points-based recognition program.
• Inclusive and accessible candidate and employee experience.
• Remote Agent@Home work program with occasional business-related on-site requirements.

Hiring process

• The process may include an attribute-based assessment and additional skills tests, including simulations or French proficiency testing where applicable.
• Artificial intelligence tools may be used during recruitment.