Customer Service Representative (Technical Support)

Location: Hybrid in Atlanta, GA, United States; availability to work between 7:00am and 8:00pm is required.

Hourly pay: $20.00–$20.00 per hour.

Company

hirify.global develops and manufactures medical devices, software, and services for cardiopulmonary and respiratory care, including Itamar Medical home sleep apnea testing products.

What you will do

• Provide customer service and technical support for Itamar Medical products and services.
• Handle inbound phone calls and emails, troubleshoot issues, research inquiries, and provide timely responses.
• Investigate, assess, and resolve customer issues with a diverse support team.
• Escalate unresolved issues to the Customer Service Manager.
• Maintain accurate records and document customer interactions and actions taken.
• Educate customers about products and services while supporting customer retention.

Requirements

• Two or more years of customer support or technical support experience.
• Experience working remotely with an at-home workstation.
• Experience with MS Office, Internet Explorer, remote support tools, Windows, and SQL.
• Strong verbal and written communication, analytical reasoning, organization, and multitasking skills.
• Ability to explain technical issues clearly to non-technical customers and work independently under pressure.
• Salesforce experience; a bachelor's degree is preferred.

Culture & Benefits

• Work in a fast-growing company operating in more than 140 countries.
• Contribute to technologies intended to improve outcomes for patients with cardiopulmonary and respiratory conditions.
• Company culture emphasizes innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans are available.