Customer Service Technical Associate (Tax Content)

Location: USA - Coppell, Texas. The role requires a flexible schedule that may include evenings and weekends during peak season. Less than 5% domestic travel is required, and candidates may need to appear onsite at a hirify.global office during the recruitment process.

Salary: $30,800.00–$56,525.00 USD annually.

Company

hirify.global provides tax, accounting, financial, and professional software and information services.

What you will do

• Provide phone, email, and chat support for moderate to complex tax software system and content issues.
• Identify, resolve, document, and escalate customer issues when necessary, recording interactions in the customer relationship database.
• Document solutions to recurring inquiries and cross-train on additional products and systems.
• Participate in product testing, projects, and process improvement initiatives.
• Prepare general reports for management and protect confidential product and customer data.

Requirements

• Associate degree in a business-related field or equivalent customer service experience.
• Alternatively, 1 year of experience or knowledge in accounting and bookkeeping, financial reporting, sales, or customer relationship management.
• Alternatively, 2 years of customer-facing experience with the ability to build collaborative relationships and provide service-oriented support.
• Knowledge of tax, accounting, and audit principles, practices, and regulations.
• Strong written and verbal communication, complaint-resolution, multitasking, and computer skills, including Microsoft Office.
• Ability to work in a fast-paced, collaborative environment and manage flexible schedules and overtime when required.

Nice to have

• Education in business, accounting, or finance.
• Experience with CCH tax and accounting software, tax preparation, accounting, help desk or customer support.
• Experience using Salesforce.com.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Collaborative, matrixed work environment with an emphasis on customer service and excellence.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Virtual backgrounds must be removed, and in-person interviews may be included.
• Applicants may be required to appear onsite at a hirify.global office.