Technical Support Representative L2 (Windows/SQL)

Location: Belgrade, Serbia

Company

hirify.global is a global platform-powered company providing unified commerce, payments, and services for shopping and dining businesses.

What you will do

• Provide L2 technical and application support for Windows-based environments and business-critical applications.
• Analyze, diagnose, and resolve incidents escalated from L1 support within agreed SLAs.
• Investigate data-related issues using SQL queries and validate application behavior.
• Perform incident analysis and root cause investigations to prevent recurring issues.
• Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems.
• Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues.

Requirements

• At least 2 years of experience in L2 Technical Support or Application Support.
• Strong troubleshooting experience in a Microsoft Windows environment.
• Experience writing and executing SQL queries for investigation and support.
• Experience with incident analysis, root cause identification, and problem resolution.
• Ability to document technical solutions clearly and communicate complex issues to technical and non-technical stakeholders.
• Good English verbal and written communication skills are required.

Nice to have

• Knowledge of command-line scripting or PowerShell.

Culture & Benefits

• Full-time employment in a globally inclusive environment.
• Work involves collaboration across technical and support teams.
• Employment is conditional upon passing applicable screening criteria.