Customer Service Technical Associate – Application Technical Support

Location: Wichita, Kansas, USA; onsite office environment. The schedule may include evening and Saturday hours during peak season. Travel is not required, but candidates may need to attend onsite interviews.

Salary: $30,800–$56,525 USD per year.

Company

hirify.global provides tax and accounting products supported by a customer-focused Service Excellence Team.

What you will do

• Resolve moderate and complex system and product questions by phone, chat, and email.
• Own customer cases from initial contact through resolution, escalation, and documentation.
• Participate in projects, process improvement initiatives, product testing, and product reviews.
• Prepare general reports for management as requested.
• Protect confidential customer and product data.

Requirements

• Associate degree in MIS, Computer Science, or Information Technology, or equivalent work experience.
• Experience in a help desk or customer technical support environment is preferred.
• Experience with computer networks, internet software, technology testing, Citrix, client-server systems, SQL scripting, and database tables is preferred.
• Knowledge of Windows registry and application permission keys, advanced desktop and mobile computing, and internet browsing.
• Ability to resolve customer complaints effectively and work a flexible schedule, including scheduled evening and Saturday hours during peak season.

Nice to have

• MCITP, MCSE, CCA, Network+, Server+, or A+ certification.
• Experience using Salesforce.com.

Culture & Benefits

• Customer experience is the central focus of the Service Excellence Team.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person participation.
• Use of AI-generated responses or third-party interview support may result in disqualification.