Customer Support Specialist - PartsTech

Location: Virtual, United States

Company

hirify.global provides software solutions for automotive parts and repair professionals, supporting parts purchasing, repair research, estimating, supply-chain optimization, and related workflows.

What you will do

• Provide onboarding training, product education, and ongoing support to PartsTech customers through phone, email, and virtual meetings.
• Respond to product questions and resolve basic client and technical issues using troubleshooting and diagnostic techniques.
• Install data-uploading and integration tools through remote access to customer computers.
• Escalate unresolved issues and provide customers with status updates.
• Document customer interactions accurately and promptly in the CRM.
• Share product best practices and forward qualified opportunities for additional products or upgrades to Direct Sales.

Requirements

• High school diploma or GED.
• At least 2 years of general customer service or support experience.
• Active listening, empathy, strong interpersonal communication, and customer advocacy skills.
• Problem-solving, troubleshooting, attention to detail, and accuracy.
• Ability to communicate respectfully and constructively during challenging customer interactions.
• Ability to work effectively in a remote or hybrid environment with limited in-person interaction, and attend virtual meetings with the laptop camera turned on.

Culture & Benefits

• Flexible remote, hybrid, and in-person work arrangements across multiple time zones and international communities.
• Collaborative community that recognizes individual and team contributions.
• Supportive environment focused on empowerment, learning, growth, and innovation.
• Work connected to automotive parts and repair technology.