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4 дня назад

Technical Support Analyst (Fintech)

Формат работы
remote (только Colombia)
Тип работы
fulltime
Грейд
junior
Английский
c1
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Technical Support Analyst (Fintech): Building and maintaining real-time monitoring systems and supporting global payment operations with an accent on incident response, API integrations, log analysis, and backend collaboration. Focus on diagnosing production issues, improving operational processes, and designing scalable workflows for reliable payment infrastructure.

Location: Remote, Colombia

Company

hirify.global provides payment infrastructure that enables companies to integrate more than 1,000 payment methods through a single API, with smart routing and fraud prevention across more than 80 countries.

What you will do

  • Implement and maintain real-time monitoring systems for critical payment workflows.
  • Provide technical support to clients, resolve issues, answer integration questions, and escalate critical incidents.
  • Support backend teams with scripting, bug reproduction, log analysis, and basic API testing.
  • Create standardized operational processes and structured shift handovers.
  • Analyze recurring incidents and propose data-driven improvements to monitoring and support operations.
  • Identify gaps in tools and workflows and participate in backend development activities.

Requirements

  • Fluent English in written and verbal communication.
  • At least 1 year of experience in technical support, NOC operations, or a similar role.
  • Basic knowledge of monitoring and alerting systems.
  • Experience with scripting, debugging, or log analysis.
  • Familiarity with APIs and integration or connectivity troubleshooting.
  • Strong analytical, problem-solving, and customer-service skills, with comfort working in fast-paced, high-stakes environments.

Culture & Benefits

  • Remote work from Colombia.
  • Home office bonus provided as a one-time allowance.
  • Work equipment provided.
  • Stock options.
  • Health plan available wherever you are.
  • Flexible days off.

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FinTech jobs