Tier 1 Technical Support Representative (GPS)

Location: Arizona, United States; onsite office setting

Salary: $18/hour

Company

hirify.global provides software products and services supported by technical support teams serving enterprise business accounts.

What you will do

• Answer approximately 20–25 inbound GPS troubleshooting calls per day.
• Respond to approximately 20–30 inbound troubleshooting emails and support cases per day.
• Track client interactions, troubleshooting activities, and resolutions in Salesforce CRM.
• Manage multiple systems and support cases while meeting service-level agreements.
• Use knowledge base articles, create technical notes, and troubleshoot product issues with support and product development personnel.
• Advocate for clients, escalate complex technical or business issues, and help improve product knowledge.

Requirements

• 1–3+ years of high-tech customer support experience in a fast-paced environment, or at least 1 year in a customer service or technical support role.
• Bachelor's degree in Computer Science or a related field, or relevant experience.
• Strong troubleshooting, problem-solving, critical-thinking, communication, and interpersonal skills.
• Knowledge of Windows, Microsoft Office, particularly Excel, and CRM systems; Salesforce is preferred.
• Ability to multitask across computer applications, prioritize cases, work independently and collaboratively, and adapt quickly to change.
• Flexibility to support a department that operates 24x7.

Culture & Benefits

• Full-time employment at approximately 40 hours per week.
• Day-shift training runs Monday–Friday, 7:00 a.m.–4:00 p.m. for approximately four weeks.
• Permanent schedule is either Monday–Friday, 8:00 a.m.–5:00 p.m., or Sunday–Thursday, 10:00 a.m.–7:00 p.m.
• Fast-paced office environment with opportunities to work independently and with support, sales, customer service, and engineering teams.
• Little to no travel is expected.