Customer Operations Lead (AI Automation)

Location: Dallas, TX, United States

Company

hirify.global is a global independent platform company integrating business strategy, media, creative, and data through its proprietary Alli operating system.

What you will do

• Manage project scopes, timelines, milestones, dependencies, and deliverables across client teams.
• Create project plans, monitor progress, identify risks, and coordinate solutions to keep engagements on track.
• Serve as the liaison between clients and internal Client Strategy, Media, Creative, and other cross-functional teams.
• Prepare meetings, coordinate inputs and approvals, and track decisions, action items, and follow-ups.
• Oversee monthly billing workflows across media channels and ensure information is complete and accurate.
• Operationalize successful AI and automation pilots by standardizing workflows, documenting best practices, supporting training, and leading small-scale rollouts.

Requirements

• 4+ years of experience independently managing complex projects, timelines, scopes, deliverables, and dependencies.
• Strong project management, organization, communication, documentation, and stakeholder coordination skills.
• Experience working directly with clients and coordinating cross-functional teams.
• Experience supporting financial or billing workflows and maintaining accuracy across multiple inputs or media channels.
• Experience improving operational workflows and implementing practical, scalable solutions.
• Interest in or experience applying AI, automation, or technology to improve workflows and create repeatable processes.

Culture & Benefits

• Professional development programs, mentorship, and career advancement support.
• Paid time off, holiday allowances, paid parental leave, and retirement or pension plans with contribution matching.
• Healthcare, fertility and family support, pet insurance, lifestyle spending accounts, and commuter benefits where available.
• Annual bonus eligibility and 8 paid give-back hours for volunteering.
• AI Enterprise accounts and weekly AI training sessions.
• Inclusive, collaborative culture focused on client success, continuous improvement, accountability, and adaptability.