Head of Delivery, AI-Native Services

Location: Lehi, United States; hybrid with 3 days a week in-office

Company

hirify.global is a Series B HR, payroll, and hiring platform for businesses managing hourly workforces.

What you will do

• Own the delivery system and cost structure for one AI-native service, from design customers through repeatable and profitable operations.
• Architect and build AI agents, integrations, evaluations, human review processes, exception handling, and compliance controls.
• Break complex services into deterministic steps, agentic decisions, human judgment, exception paths, and escalation rules.
• Lead customer delivery from discovery and workflow mapping through launch, problem resolution, and measurable outcomes.
• Own delivery economics, including cost models, margins, capacity plans, and deal-acceptance decisions.
• Lead and develop the technical team while making architecture and delivery trade-offs.

Requirements

• Production experience personally building and operating at least one AI agent or agentic workflow.
• Experience evaluating AI systems, constraining actions, grounding context, verifying outputs, and monitoring quality.
• Technical leadership experience, including hiring or developing people and making architecture decisions.
• Direct customer delivery experience from discovery through launch and measurable outcomes.
• Experience owning delivery economics, such as a cost model, margin, or capacity plan.
• Ability to productize bespoke customer work into reusable systems without compromising service economics.

Nice to have

• Experience operating in a regulated domain such as payroll, payments, tax, benefits, labor compliance, or fintech operations.
• Background as a forward-deployed leader, founding engineer with delivery-economics ownership, or technical services leader in a regulated-operations business.

Culture & Benefits

• Mission-driven work focused on supporting deskless workers and local businesses.
• Early-employee opportunity at a hyper-growth Series B startup with access to the founding team and industry veterans.
• Competitive salary and equity.
• Medical, dental, and vision coverage; the company pays 95% of employee premiums and 85% of dependent premiums.
• In-office amenities, stocked kitchen, 401(k) plan, and flexible PTO.