обновлено 9 дней назад
AI Product & IT Project Management Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
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TL;DR
AI Product & IT Project Management Manager (AI/Conversational AI): Driving the global adoption of AI capabilities across voice, chat, and conversational customer service channels with an accent on contact center platforms, cloud architecture, automation, and analytics. Focus on designing scalable AI use cases, integrating Genesys Cloud and Salesforce, evaluating AI technologies, and leading secure, compliant transformation across countries.
Location: Madrid, Spain; hybrid work model with flexible hours.
Company
is a global financial institution undergoing a technology-driven transformation toward an AI-first bank.
What you will do
- Lead the global AI transformation roadmap for voice and chat-based assisted service channels.
- Identify, design, and deploy AI-powered customer service solutions, including LLM-powered agents, speech analytics, smart routing, real-time transcription, and voice biometrics.
- Integrate AI capabilities into Genesys Cloud, Salesforce, and other customer engagement systems.
- Provide technical direction for conversational platforms across AWS, GCP, and Azure environments.
- Evaluate AI technologies with partners including OpenAI, Google, and Genesys, and champion CI/CD, DevOps, and MLOps practices.
- Work with country teams, risk, compliance, customer service leaders, and technology stakeholders to build business cases, prioritize use cases, and enable adoption.
Requirements
- 10+ years of experience in technology or engineering roles, including at least 5 years leading transformation in contact center or customer engagement platforms.
- Deep knowledge of contact center technologies, including Genesys Cloud, Salesforce Service/Marketing Cloud, and CRM integration.
- Strong understanding of AI integration architectures, data flows, and performance optimization.
- Familiarity with prompt engineering, voice analytics, and AI model evaluation.
- Fluent English is required.
- Spanish is required and highly valued.
- Strategic mindset combined with hands-on execution, collaboration across global teams, complex stakeholder management, and the ability to explain technical concepts to non-technical audiences and influence executives.
Nice to have
- Experience leading multidisciplinary teams in agile environments.
- Hands-on experience with AWS, GCP, or Azure, APIs, and CI/CD pipelines using Jenkins, Terraform, and Docker.
Culture & Benefits
- Opportunity to work with a global AI Transformation team and AI leaders across multiple countries.
- Access to the Open Academy, global AI community, and specialized upskilling programs.
- Hybrid work, flexible hours, wellness programs, and family-friendly benefits.
- Competitive salary, performance-based incentives, and exclusive financial advantages.
- Inclusive and accessible application process with equal-opportunity commitments.
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