Manager, Salesforce Administration (Salesforce)

Location: London, United Kingdom

Company

hirify.global is a research technology company providing a programmatic marketplace and platform for collecting consumer opinions and measuring digital advertising impact.

What you will do

• Lead and develop the Salesforce administration team, including prioritisation, coaching, capacity planning, and escalation management.
• Own the health, configuration, roadmap, and lifecycle of Sales Cloud, Service Cloud, and Experience Cloud.
• Manage Salesforce integrations with Slack and other enterprise platforms, including API monitoring, authentication, alerting, and incident response.
• Maintain security architecture, access controls, identity integrations, audit readiness, and least-privilege compliance.
• Own release management and DevOps practices using GitHub, source control, pull requests, testing, deployment governance, and rollback planning.
• Improve data quality, platform reporting, licence usage, technical debt management, and the safe adoption of Agentforce and enterprise AI capabilities.

Requirements

• 7+ years of Salesforce administration experience in large, multi-team environments and complex production systems.
• Salesforce Administrator certification required.
• Proven people leadership experience, including coaching, line management, prioritisation, and team development.
• Deep knowledge of Sales Cloud, Service Cloud, Experience Cloud, Flow, data modelling, reporting, security architecture, sharing models, permissions, and field-level security.
• Experience with GitHub-based Salesforce DevOps, release governance, sandbox strategy, API-led integrations, certificates, authentication, monitoring, and production support.
• Strong stakeholder management, solution design judgement, and understanding of enterprise data modelling and platform architecture.

Nice to have

• Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant, or Agentforce/AI certification.
• Experience with Agentforce, Salesforce AI, Claude, Slack APIs, Okta, Ironclad, Qualtrics, NetSuite, MuleSoft, Celigo, Boomi, Workato, or Zapier.
• Experience in a SaaS, technology, or high-growth environment supporting complex B2B go-to-market and customer-service processes.

Culture & Benefits

• Full-time role with a focus on collaboration, accountability, innovation, and inclusive communication.
• Work with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration, and specialist partner teams.
• Platform operations emphasise reliability, maintainability, security, auditability, and responsible technology adoption.
• hirify.global operates as a global research technology platform with offices across Europe, North America, Asia, and Australia.