Consulting & Customer Support Manager (Aviation)

Location: Singapore Area

Company

hirify.global develops and supports aerospace products and services, with this role based in its Singapore organization.

What you will do

• Manage post-sales activities and account strategies for 1–2 key customers across the aircraft lifecycle.
• Coordinate APAC customer support and consulting activities across regional stakeholders.
• Lead project execution, governance, delivery quality, timing, budget, and operational objectives.
• Identify consulting opportunities, develop proposals and business cases, and support new business initiatives.
• Build relationships with airlines, national aviation authorities, MROs, airports, and internal hirify.global teams.
• Support customer improvement plans, consulting missions, market intelligence, compliance activities, and regional execution.

Requirements

• Master’s degree or equivalent in aviation, engineering, business management, or a related field.
• At least 5 years of experience in commercial aviation, air traffic management, flight operations, or MRO and maintenance operations.
• Proven experience in project management, including stakeholder and supplier management, risk and cost management, and project governance.
• Strong aviation knowledge with the ability to understand aircraft support, supply chain, maintenance, and MRO operations.
• Experience developing business cases, consulting proposals, strategic recommendations, and management decision dossiers.
• Advanced English communication, presentation, and relationship-building skills are required.

Nice to have

• Familiarity with Salesforce or other CRM tools.
• Experience with Qualtrics or similar analytics and survey platforms.

Culture & Benefits

• Permanent, full-time employment.
• Flexible working arrangements are supported where possible.
• International environment with collaboration across APAC and central teams in Toulouse.
• Commitment to workforce diversity, inclusion, equal opportunities, and ethical business conduct.