5 дней назад
Customer Success Manager (Insurtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Insurtech): Managing global enterprise customer relationships and implementation projects for insurance software platforms with an accent on retention, expansion, RevOps optimization, and data-driven customer success. Focus on leading renewals, identifying customer risks, delivering platform implementations, and translating customer feedback into product improvements.
Location: Singapore, Singapore
Company
Insurtech software business delivering underwriting and protection platforms for insurers, advisors, and insurance markets across the UK and Ireland, Asia-Pacific, and North America.
What you will do
- Manage a portfolio of global enterprise customers and build relationships with key stakeholders.
- Lead customer success planning, tracking utilization, satisfaction, health metrics, and delivered business value.
- Own renewal processes from discovery through contracting and identify expansion opportunities.
- Lead implementation projects while managing timelines, scope, quality, and customer outcomes.
- Optimize and embed the global RevOps operating model, including consistent reporting standards and scalable delivery practices.
- Share customer feedback and market insights with Product, Data, Sales, Support, and leadership teams.
Requirements
- Experience in a SaaS or Insurtech environment, ideally with enterprise customers in a post-sale or delivery role.
- Strong project management skills and the ability to manage multiple priorities across global, cross-functional teams.
- Customer-centric approach with strong relationship-building, communication, and stakeholder-influencing skills.
- Commercial understanding and confidence handling consultative renewal and upsell discussions.
- Technical understanding relevant to customer success, implementation, and technology delivery.
- Curiosity, initiative, ownership, adaptability, and a results-oriented approach.
Nice to have
- Experience working in a global RevOps organization spanning Europe and North America.
- Knowledge of life insurance and Insurtech industry trends and best practices.
Culture & Benefits
- Collaboration with technical specialists from software, fintech, and insurance backgrounds.
- 23 days of annual leave with the option to buy or sell additional days.
- Adoption, fertility, and enhanced parental leave.
- Private insurance for employees and dependents, plus optical, dental, life, critical illness, and accidental death coverage.
- Employee assistance, volunteering time, charitable donation matching, social activities, and wellbeing initiatives.
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