Account Support Manager (Logistics)

Location: Singapore or another district under South Asia; flexible working hours may be required to liaise with US and EU origins after office hours.

Salary: SGD 3,000–4,200 per month

Company

hirify.global is a global logistics company providing supply chain management, international trade, and integrated information systems.

What you will do

• Act as a control tower by tracking shipment milestones and proactively reporting status to customers.
• Coordinate with customer stakeholders, account managers, and origin and destination teams across the hirify.global network.
• Create, manage, and distribute critical reports and data tools supporting shipment visibility, cost efficiency, compliance, and lead-time targets.
• Monitor customer KPIs, ensure data accuracy and completeness, and identify process improvement opportunities.
• Handle customer-specific requests, including freight bill auditing and project cargo support.
• Assist with claims and over, short, and damaged shipment resolution.

Requirements

• Diploma or equivalent qualification.
• At least three years of work experience.
• Strong knowledge of data management fundamentals.
• Strong proficiency in Excel, Power BI, BI reporting, visual storytelling, and PowerPoint.
• Strong communication and presentation skills.

Nice to have

• Experience in account management or business development.

Culture & Benefits

• Work within a global logistics network serving international trade customers.
• Opportunity to collaborate with regional, global, and district teams.
• Career development supported by training and promotion from within.
• Flexible availability for coordination with international origins and stakeholders.