Product Support Specialist (Capital)

Location: Hybrid role based out of the Merchandise Mart office in Chicago, Illinois, United States

Salary: $23.25–$33.75 per hour

Company

hirify.global is a growing worldwide healthcare products organization offering product support and services across internal product and sales teams.

What you will do

• Review incoming customer and sales requests and resolve them or route them to the appropriate group.
• Resolve intermediate to difficult product support problems and collaborate with senior employees on complex issues.
• Research external brands and cross-reference them with corresponding hirify.global products.
• Identify training deficiencies, product gaps, and product issues, and report them to the relevant product support or product management staff.
• Coordinate the setup of new vendors and items and provide administrative support to sales representatives.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Intermediate Microsoft Excel skills, including formulas, formatting, charts, sorting, headers and footers, and print scaling.
• Ability to work in the hybrid Chicago office-based arrangement.

Nice to have

• Bachelor’s degree.
• Previous healthcare experience.

Culture & Benefits

• Competitive total rewards package.
• Continuing education and training opportunities.
• Health insurance, life and disability coverage, 401(k) contributions, and paid time off for eligible employees.
• Access to an Employee Assistance Program, Employee Resource Groups, and Employee Service Corp.
• Inclusive workplace focused on belonging, diversity, and career growth.