Director, Patient Services – Specialty Care Products

Location: New York City, United States; hybrid work from NYHQ 2 to 3 days per week. Travel may be required based on business needs. Permanent U.S. work authorization is required.

Annual base salary: $176,600–$294,300, plus a 20% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global develops and delivers medicines and healthcare solutions, including specialty care therapies and patient support programs.

What you will do

• Lead the strategy, design, execution, and operationalization of patient support programs across the patient journey.
• Set strategic direction for copay assistance, affordability solutions, hub services, fulfillment, and provider-facing infrastructure.
• Manage vendor partnerships, including prior authorization and AI-powered support capabilities.
• Monitor patient access, adherence, payer trends, competitor programs, and the external healthcare landscape.
• Use data and analytics to optimize program performance, expenditures, patient outcomes, and customer experience.
• Partner with brand, marketing, reimbursement, legal, regulatory, and other cross-functional stakeholders.

Requirements

• Bachelor’s degree with 8+ years of experience, master’s degree with 7+ years, or PhD with 5+ years of relevant experience.
• More than 8 years of experience in biopharma patient services strategy or a related field.
• Strong strategic planning, financial, analytical, communication, and stakeholder management skills.
• Experience influencing and collaborating across functions, developing and coaching colleagues, and delivering business impact.
• Ability to work from NYHQ in a hybrid arrangement 2 to 3 days per week.
• U.S. work authorization required; U.S. work visa sponsorship is not available now or in the future.

Nice to have

• Experience working with prior authorization vendors and patient services partners.
• Experience advising brand teams on patient support strategy during product launch planning.
• Knowledge of how patient services programs improve access and adherence in specialty care.
• Entrepreneurial mindset and strong interpersonal skills.

Culture & Benefits

• Full-time employment with comprehensive health, prescription drug, dental, and vision coverage.
• 401(k) matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver and parental leave, and medical leave.
• Participation in the Global Performance Plan and share-based long-term incentive program.
• Relocation package is not available for this position.