Field Reimbursement Manager, Neuroscience (Patient Engagement & Customer Solutions)

Location: Permanent residence required in the assigned U.S. territory covering Albuquerque, NM, El Paso, TX, Tucson, AZ, and Colorado Springs, CO. Field-based role with up to 50% of time on-site with healthcare providers and up to 75% travel.

Salary: $102,000–$177,100 base pay annually.

Company

Johnson & Johnson MedTech develops healthcare and pharmaceutical solutions, including neuroscience therapies and patient access services.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims, coding, payer requirements, and access pathways.
• Resolve patient access, fulfillment, reimbursement, and affordability barriers across pharmacy and medical benefits.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J functions.
• Build trust-based relationships with assigned accounts and serve as a subject matter expert on access and reimbursement solutions.
• Manage territory routing, logistics, account planning, and field-based support activities.
• Maintain current knowledge of payer policies, coverage, coding, payment, hub services, and specialty distribution channels.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• At least 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorizations, and appeals.
• Experience working with patient support hub services and building relationships in provider-office settings.
• Strong analytical, problem-solving, communication, collaboration, and influencing skills.
• Valid U.S. driver’s license, compliant driving record, and permanent residence in the listed territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and pharmaceutical reimbursement policy.
• Experience with Salesforce, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Patient-focused work supporting treatment initiation, adherence, and healthcare access.
• Collaboration across a matrix organization with high ethical, legal, and compliance standards.
• Participation in the company’s long-term incentive program.
• Vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time-off benefits.