Field Reimbursement Manager, Neuroscience (Patient Engagement & Customer Solutions)

Location: Albany, New York, United States, with a territory including Buffalo, Rochester, and Syracuse, New York. Permanent residence in the listed territory is required. The role involves up to 50% on-site time with healthcare providers and up to 75% travel.

Base pay: $102,000–$177,100 per year.

Company

Johnson & Johnson develops healthcare, pharmaceutical, and medical technology solutions across the patient care journey.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, coverage, and payer requirements.
• Resolve patient access, affordability, fulfillment, prior authorization, billing, and appeals challenges.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal medical, marketing, compliance, and patient solutions teams.
• Use account data and market knowledge to identify access barriers and develop timely solutions.
• Build trusted relationships with assigned accounts and manage territory routing, logistics, and business planning.
• Support compliant access and fulfillment discussions while maintaining current knowledge of payer policies and specialty distribution channels.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• Minimum 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorizations, and appeals.
• Experience with patient support hub services and the ability to analyze complex quantitative and qualitative data.
• Strong communication, relationship-building, collaboration, influence, and problem-solving skills.
• Valid US driver’s license, compliant driving record, and permanent residence in the assigned territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and pharmaceutical reimbursement.
• Experience with Salesforce CRM, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Work in a patient-focused organization supporting treatment access and adherence.
• Inclusive work environment guided by the company’s Credo and equal opportunity principles.
• Participation in the company’s long-term incentive program.
• Vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time off.