Field Reimbursement Manager - Neuroscience (Patient Engagement and Customer Solutions)

Location: Portland, Oregon, United States territory, including Boise, Idaho; Vancouver, Washington; and Salem, Oregon. Permanent residence in the listed territory is required. The role involves up to 50% on-site work with healthcare providers and up to 75% travel.

Base pay: $102,000–$177,100 per year.

Company

Johnson & Johnson MedTech develops healthcare solutions and therapies focused on improving patient outcomes.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims, coding, coverage, billing, and payer requirements.
• Resolve patient access, fulfillment, affordability, and reimbursement barriers across pharmacy, medical, government, and commercial payer channels.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal teams as the local access and reimbursement expert.
• Analyze account and market data to identify access barriers and anticipate changes in payer policies and coverage.
• Build trust-based relationships with assigned accounts and manage territory routing, logistics, and business planning.
• Operate in accordance with legal, ethical, compliance, and reimbursement engagement standards.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• At least 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, appeals, and office operations.
• Experience with patient support HUB services and the ability to build relationships and influence across a matrix organization.
• Strong analytical, problem-solving, written, verbal communication, and follow-through skills.
• Valid US driver’s license, compliant driving record, and permanent residence in the listed US territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, payer policy, coverage, coding, and payment.
• Experience with Salesforce, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment focused on patient experience and healthcare innovation.
• Participation in pension, 401(k), and long-term incentive programs.
• Paid vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time off.
• Work involves extensive field travel and direct collaboration with healthcare providers and internal stakeholders.