Field Reimbursement Manager, Neuroscience (St. Louis, MO) – Patient Engagement & Customer Solutions (PECS)

Location: St. Louis, Missouri, United States, with a territory covering St. Louis and Springfield, Missouri, plus Little Rock and Fort Smith, Arkansas. Permanent residence in the listed territory is required. The role involves up to 50% on-site work with healthcare providers and up to 75% travel.

Company

Johnson & Johnson MedTech develops healthcare solutions and innovative medicines focused on improving patient outcomes and treatment experiences.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submissions, coding, coverage, and payer requirements.
• Serve as the field-based expert for patient access, fulfillment, reimbursement, and affordability solutions for neuroscience therapies.
• Identify and resolve access barriers by analyzing account data and coordinating with providers, payers, and internal stakeholders.
• Collaborate with sales representatives, key account managers, managed care colleagues, marketing, medical science, and PECS teams.
• Build customer relationships, manage territory logistics and routing, and develop account business plans.
• Maintain knowledge of payer policies, hub services, specialty distribution channels, and market dynamics while following legal and compliance standards.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• Minimum of 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, and appeals processes.
• Experience with patient support hub services and the ability to build relationships and influence across a matrix organization.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Valid US driver’s license, compliant driving record, and permanent residence in the assigned territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and payer reimbursement policies.
• Experience with Salesforce CRM, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment centered on patient needs and healthcare innovation.
• Cross-functional collaboration across commercial, medical, managed care, and customer solution functions.
• Work governed by high ethical, legal, and compliance standards.
• Field-based position with substantial travel and direct engagement with healthcare providers.