Patient Advocacy Specialist (Spanish Fluency)

Location: Remote within the United States; mandatory onsite training in New York during onboarding. No travel is required beyond the one-time training. Standard operating hours are 9:00 AM–5:30 PM in the employee's time zone, with occasional overtime as needed.

Salary: $22.00–$24.00 per hour, plus a performance bonus and benefits.

Company

hirify.global combines clinical expertise, advanced AI, and radiology quality data to improve diagnostic accuracy and patient outcomes across the healthcare journey.

What you will do

• Engage Medicaid members to understand health-related social needs and provide empathetic support.
• Educate members about eligible resources and make referrals to community-based organizations and social service programs.
• Follow up on referrals, help remove service-access barriers, answer questions, and resolve issues.
• Document outreach, member needs, referrals, and outcomes accurately according to workflows and privacy requirements.
• Meet individual and team performance goals while maintaining quality and improving the member experience.
• Share insights and collaborate with Patient Experience, Product, Engineering, and Operations to refine workflows and best practices.

Requirements

• Must be located in the United States and attend mandatory onsite training in New York.
• Fluent written and spoken Spanish is required and will be evaluated during the interview.
• At least 1 year of experience in a call center, customer support, patient services, community health, or another high-volume customer-facing role.
• Strong communication, relationship-building, empathy, judgment, resilience, and problem-solving skills.
• Exceptional organization, attention to detail, and ability to manage competing priorities.
• Technical aptitude and ability to learn new systems, tools, and workflows quickly.

Nice to have

• Experience in healthcare, patient services, community health, or value-based care.
• Experience with Medicaid reimbursement.
• College degree or equivalent education and relevant experience.

Culture & Benefits

• Remote-first work environment with collaboration across teams.
• Medical, vision, and dental plans, including a medical plan with fully covered premiums for employees and dependents.
• Paid time off, sick days according to state law, 12 weeks of paid parental leave, and 12 fixed company holidays.
• 401(k) retirement plan.
• Annual professional development and wellness stipends.
• Employees are expected to use AI tools in their daily work, with support for building AI fluency.