Cyber Incident Manager (CIM)

Location: Welwyn Garden City, United Kingdom; hybrid work with 60% of the week at office locations or local sites and the remainder remotely

Company

Tesco operates across retail, technology, and mobile network services, supporting customers, colleagues, and communities worldwide.

What you will do

• Coordinate end-to-end cyber incident management, including containment, eradication, and recovery.
• Provide clear and timely incident updates to technical stakeholders, business teams, and senior leadership.
• Apply AI and automation to improve incident triage, prioritisation, and decision-making.
• Use Zendesk and xMatters to manage incidents, streamline workflows, and maintain service quality.
• Convert incident lessons learned into improvements across detection, response, and prevention.
• Collaborate with Security Operations, Threat Intelligence, Detection Engineering, and Technology teams.

Requirements

• Demonstrable understanding of cyber incident management and incident response processes.
• Strong analytical, problem-solving, risk assessment, and decision-making skills.
• Ability to communicate complex technical issues clearly and influence diverse stakeholders.
• Hands-on experience or exposure to Zendesk and xMatters in a cyber or operational environment.
• Foundational understanding of AI and automation in cyber defence, especially incident detection and response.
• Broad awareness of enterprise technology environments and business-critical systems, with experience supporting change and collaborative, inclusive teams.

Nice to have

• Digital forensics and investigative experience.
• Familiarity with Jira, cloud security, and container security.
• Awareness of SIEM, EDR, data analytics, development lifecycles, and product-based delivery models.
• Knowledge of retail technology environments and associated risks.
• Evidence of continuous learning and contribution to the cybersecurity profession.

Culture & Benefits

• Hybrid working arrangement with office and remote collaboration.
• Annual bonus scheme of up to 20% of base salary.
• At least 25 days of holiday plus a personal day and bank holidays.
• Private medical insurance and a 24/7 virtual GP service.
• Employee Assistance Programme and mental wellbeing support.
• Paid maternity, adoption, and paternity leave options.