Renewal Specialist (SaaS)

Location: Remote from Manila, Philippines; US time zone support required

Company

hirify.global provides an AI-infused scenario planning and analysis SaaS platform used by more than 2,400 global companies.

What you will do

• Manage a portfolio of customer renewals and ensure timely completion of renewal processes and contract execution.
• Support renewal deals through customer meetings, email, telephone, and in-person interactions when possible.
• Partner with Customer Success and Sales on renewals involving expansions or add-on opportunities.
• Negotiate renewal issues and manage commercial conversions from legacy products to newer offerings.
• Review contract terms, prepare quotes and orders in Salesforce, and coordinate with Finance, Deal Desk, and Legal.
• Maintain a 180-day rolling renewal forecast and archive contractual documentation.

Requirements

• 3+ years of experience in SaaS renewals, sales, customer success, or account management.
• Experience with mid-market or commercial customers in enterprise SaaS, high-tech, or software is preferred.
• Ability to work US time zone hours while operating remotely from Manila, Philippines.
• Strong understanding of pricing, deal structuring, contracting, legal conditions, and renewal negotiations.
• Strong communication, organization, prioritization, and deadline-management skills.
• Proficiency with Windows, Excel, Word, and CRM systems; Salesforce experience is a plus. A four-year college degree is preferred.

Nice to have

• Familiarity with revenue recognition policies.
• Salesforce experience.
• Four-year college degree.

Culture & Benefits

• Customer-first culture focused on customer success and ambitious goals.
• Commitment to diversity, equity, inclusion, and belonging.
• Reasonable accommodation is provided for candidates and employees with disabilities.
• Equitable employment benefits and workplace privileges.

Hiring process

• Extensive interview process with the recruitment team and hiring manager via video or in person.
• Offers are extended verbally by the internal recruitment team whenever possible and followed by written communication.