Renewals Specialist (SaaS)

Location: Cork, Ireland; hybrid work with 3 days per week in the office

Company

hirify.global develops an AI-driven digital work platform combining endpoint management, virtual apps and desktops, digital employee experience, and security and compliance solutions.

What you will do

• Manage the end-to-end renewal process for a high volume of assigned corporate customer accounts.
• Engage customers 90–120 days before renewal to confirm contract terms and secure timely renewals.
• Serve as the first point of contact for renewal discussions and escalate concerns when needed.
• Identify at-risk accounts and route upsell or cross-sell opportunities to Customer Success and Account Executives.
• Maintain renewal activity records in Salesforce and report on retention, churn risks, and growth opportunities.

Requirements

• 0–2 years of experience in customer-facing or sales-related roles, including SaaS, subscription-based, or retail sales.
• Strong motivation to build a career in technology sales.
• Ability to work effectively in a high-volume, transactional sales environment.
• Excellent communication, organizational, and pipeline-management skills.
• Customer-first mindset with strong attention to efficiency and accuracy.
• Familiarity with CRM systems; Salesforce experience is preferred.

Nice to have

• Knowledge of European languages.

Culture & Benefits

• Hybrid work arrangement with three office days per week in Cork.
• Inclusive, merit-based workplace focused on trust, efficiency, customer value, and collaboration.
• Opportunity to develop a career in technology sales and progress toward field sales or account management.