Renewals Manager (SaaS)

Location: Tokyo, Japan, with an office-centric hybrid schedule. In-office days are Tuesday, Thursday, and one additional team-selected day; the remaining two weekdays may generally be worked from home.

Company

Asana provides a collaboration platform combining human and AI capabilities for teams worldwide.

What you will do

• Own and lead the renewals process for customers in the Japan market.
• Engage decision-makers, demonstrate customer value, and resolve obstacles to secure on-time renewals.
• Negotiate and execute renewal contracts in partnership with Finance and Legal.
• Manage renewal risk, develop churn-mitigation strategies, and identify upsell and cross-sell opportunities.
• Maintain a 90–120-day rolling renewal forecast and track retention, net retention, attainment, and expansion metrics.
• Maintain accurate Salesforce data and improve systems, tools, and processes for team scalability.

Requirements

• Business-level Japanese and English fluency.
• 2–5 years of experience in customer-facing SaaS roles such as renewals, account management, sales, customer success, or Deal Desk.
• Experience with commercial negotiations, discovery, value selling, closing, and achieving business or revenue targets.
• Experience using Salesforce, Asana, and other SaaS business systems, with the ability to learn new technologies quickly.
• Strong organization, time management, communication, collaboration, and customer relationship skills.
• Ability to manage renewal risk, influence stakeholders, and balance multiple customer priorities in a fast-paced environment.

Nice to have

• Curiosity about AI tools and emerging technologies and willingness to use them to improve productivity, collaboration, or decision-making.

Culture & Benefits

• Office-centric culture supported by a hybrid work model.
• Opportunity to collaborate with Sales, Customer Success, Finance, Legal, and other cross-functional teams.
• Inclusive environment welcoming diverse backgrounds, perspectives, and skills.
• Global organization with more than 13 offices worldwide.