Claims Handler (Motor Insurance)

Location: Newcastle, Q8 Building, Quorum Business Park, Longbenton, NE12 8BU, United Kingdom. Office attendance is required Monday to Friday from 09:00 to 17:00 during 6–8 weeks of office-based training; hybrid working may be available after competency is achieved and criteria are met.

Salary: From £27,200 per year, plus annual bonus and benefits.

Company

hirify.global Insurance and Money Services provides insurance and money services, helping more than two million customers protect what matters to them.

What you will do

• Review, assess, and settle total loss motor insurance claims in line with policy terms and procedures.
• Support customers throughout the claims journey through telephone, email, and other communication channels.
• Handle enquiries and correspondence, provide updates, and resolve customer queries.
• Use valuation tools and online systems to agree fair vehicle settlements and maximise salvage returns.
• Authorise claims within delegated authority levels and escalate complex or unresolved cases.
• Collaborate with customers, suppliers, experts, and internal stakeholders to achieve timely claim outcomes.

Requirements

• Experience handling motor insurance claims, ideally including total loss claims.
• Strong customer focus and excellent communication skills across multiple channels.
• Strong organisational and time management skills, with the ability to manage varying caseloads.
• Resilient, solution-focused approach with strong IT literacy and the ability to learn new systems and processes quickly.

Nice to have

• Experience in a total loss or vehicle damage claims environment.
• Knowledge of vehicle valuations, salvage processes, and market research tools.
• Experience handling complaints and resolving complex customer queries.
• Cert CII qualification.

Culture & Benefits

• Permanent employment with hybrid working available after office-based training and competency requirements are met.
• Pension with up to 7.5% employer contribution, depending on employee contributions.
• Virtual GP service for employees and their families.
• Performance-related annual bonus and 7.2 weeks of holiday, with the option to buy more.
• Colleague Clubcard discount, enhanced parental leave, savings and share purchase opportunities, and ongoing learning opportunities.

Hiring process

• Applications close on 25 September 2026 at 17:00, although the date may change.
• Interviews are expected to take place from the week commencing 21 September.
• Reasonable adjustments are available throughout the recruitment process.