SCUK Fleet Operations Executive (Automotive)

Location: Hybrid role in Newport Pagnell and Milton Keynes, United Kingdom; at least 3 office days per week in Newport Pagnell for the first 6 months, followed by work from the Milton Keynes office. Full-time office attendance is required during training. A mandatory one-day induction takes place in Redhill, Surrey.

Salary: £24,500–£26,000 per year, dependent on skills and experience.

Company

hirify.global Consumer Finance is a UK motor finance company providing vehicle finance and fleet-related services.

What you will do

• Process departmental emails, telephone enquiries, incoming post, fines, invoices, payments, and customer requests within agreed KPIs.
• Maintain accurate fleet records, client contacts, spreadsheets, filing systems, and operational documentation.
• Support vehicles being road legal through parking and fine management, recalls, taxation, cherished plate transfers, and travel documentation.
• Produce monthly reports and management information while supporting effective fleet policies and processes.
• Support vehicle defleet activities, including third-party collection arrangements and end-of-contract billing.
• Attend court when required to sign statutory declarations or support justice summonses.

Requirements

• Customer service experience; previous collections experience is preferred but not essential.
• Strong negotiation skills, persistence, and the ability to work toward predetermined outcomes.
• Professional discretion when handling sensitive financial matters.
• Confident telephone manner, attention to detail, sound numeracy, and confidence in decision-making.
• Ability to work under pressure with computer literacy and Microsoft Office skills, including Outlook, Excel, and Word.
• Ability to work full time from the required offices during training and attend the hybrid workplace arrangement thereafter.

Culture & Benefits

• Monday to Friday working hours from 09:00 to 17:00.
• 25 days of annual leave plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefits allowance and generous pension contributions.
• Employee assistance programme, Sharesave scheme, and discounted gym access.
• Travel expenses covered for the mandatory induction in Redhill.

Hiring process

• Submit application responses, a CV, and a covering letter.