Czech or Slovak Speaking Helpdesk Associate (IT)

Location: Budapest, Hungary; hybrid work with around 60% of working time from offices or sites and the remainder remotely

Salary: Additional gross 100,000 HUF for shifts after the six-month training period; base compensation depends on experience and skills.

Company

Tesco Business Solutions & Technology provides finance, people and payroll, customer engagement, analytics, technology, and software services supporting Tesco operations across Central Europe.

What you will do

• Provide first-line IT and product support through efficient contact handling, issue triage, and resolution.
• Deliver a strong service experience for internal colleagues.
• Take ownership of issues by understanding, actioning, and resolving requests.
• Escalate contacts efficiently when required to minimize customer impact.
• Collaborate with colleagues across the business and external partners.
• Identify opportunities to improve support processes.

Requirements

• Graduate or high school education.
• Advanced Czech or Slovak language knowledge.
• Upper-intermediate English knowledge or higher.
• Strong computer skills and experience with Microsoft Office, including Excel, Word, and PowerPoint.
• Customer service experience is advantageous.

Nice to have

• Hungarian language knowledge.
• Previous customer service experience.

Culture & Benefits

• Hybrid and flexible working policy.
• Cafeteria benefits, mobile phone, and a 15% shopping discount in Hungarian Tesco stores.
• Annual private healthcare package and performance-based annual bonus.
• At least 25 paid leave days per year.
• Career growth opportunities across three Central European markets.
• Modern office with free parking and an informal team environment.