Technical Support Specialist - German speaking (3D Printing)

Location: Budapest, Hungary; hybrid work

Company

hirify.global develops 3D printing tools used by industry leaders to design, prototype, and manufacture products, including medical devices.

What you will do

• Support direct customers, distributors, and resellers across the EMEA region through phone, email, and chat.
• Resolve technical and business inquiries involving hirify.global printers.
• Investigate machine errors and evaluate printer logs.
• Train customers and resellers on printer technology and technical support practices.
• Collaborate with the global engineering team to solve technical issues.

Requirements

• Business-fluent German and English, both written and spoken.
• Ability to resolve technical issues; technical training is provided.
• Strong listening, interpersonal, phone, writing, spelling, and grammar skills.
• Comfort supporting customers and building business relationships.

Nice to have

• Passion for 3D printing and emerging technologies.
• Experience in a fast-growing startup environment.

Culture & Benefits

• Hybrid work with catered lunch at the office three days per week.
• Private health insurance with Medicare, including hospital coverage.
• Monthly or quarterly Budapest public transportation pass.
• Company shares, free beverages and snacks, and free 3D prints.
• Sports allowance, development opportunities, and team events.
• Inclusive, dog-friendly office environment.