Technical Support Specialist (3D Printing)

Location: Hybrid in Budapest, Hungary

Company

hirify.global develops 3D printing technology used to design, prototype, and manufacture products, including medical devices.

What you will do

• Support direct customers, distributors, and resellers across the EMEA region through phone, email, and chat.
• Resolve technical and business inquiries involving hirify.global printers.
• Investigate machine errors and evaluate printer logs.
• Train customers and resellers on printer technology and technical service.
• Help resellers deliver effective support to their customers.
• Collaborate with the global engineering team to solve technical issues.

Requirements

• Business-fluent French and English in written and spoken communication
• Ability to quickly resolve technical issues; technical training is provided.
• Strong listening, communication, writing, spelling, and grammar skills.
• Comfort and conscientiousness when speaking with customers by phone.
• Ability to build business relationships and provide technical customer service.

Nice to have

• Passion for 3D printing and emerging technologies.
• Experience in a fast-growing startup environment.

Culture & Benefits

• Hybrid work with an inclusive, dog-friendly office.
• Catered lunch three days per week, free beverages and snacks, and free 3D prints.
• Private health insurance with Medicare and a Budapest public transportation pass.
• Company shares and a sports allowance through the All You Can Move pass.
• In-house and off-site development opportunities and team events.