American Girl New York Retail Department Manager (Retail)

Location: 75 Rockefeller Plaza, New York, New York; onsite retail role with a flexible schedule including evenings, weekends, and holidays.

Salary: $70,400–$88,000 annually, with base pay determined by work location, skills, and experience.

Company

hirify.global is a global toy and family entertainment company with brands including American Girl, Barbie, Hot Wheels, Fisher-Price, and UNO.

What you will do

• Lead daily department operations and deliver sales, customer service, and operational performance goals.
• Coach, train, recognize, and manage associates to build a high-performing retail team.
• Drive revenue growth by modeling selling behaviors, monitoring performance indicators, and improving customer engagement.
• Execute merchandising plans, product launches, and promotional initiatives with store leadership.
• Monitor staffing, floor coverage, service execution, safety, and the overall shopping environment.
• Analyze sales, inventory, and operational data to resolve issues and improve business performance.

Requirements

• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• 3–5 years of retail operations experience in a high-volume, premium, fast-paced environment.
• Previous experience leading and developing retail teams.
• Strong leadership, coaching, performance management, customer service, and relationship-building skills.
• Knowledge of retail operations, merchandising, inventory, and sales performance metrics.
• Proficiency with Microsoft Office and retail operational systems, plus strong analytical, communication, collaboration, and organizational skills.

Nice to have

• Associate or bachelor’s degree.
• Additional retail environment experience.

Culture & Benefits

• Inclusive workplace focused on belonging and respect.
• Competitive total pay programs and comprehensive benefits.
• Resources supporting employees’ professional growth and full potential.
• Purpose-driven culture centered on collaboration, innovation, execution, accountability, and ownership.