Key Lead, Soho

Location: New York, NY

Hourly pay: $21–$23

Company

hirify.global is a beauty and lifestyle brand creating connected online and in-store customer experiences.

What you will do

• Support the store leadership team and foster an inclusive, equitable, and people-first employee environment.
• Lead shift huddles, coordinate daily coverage, and communicate business goals, store updates, and operational information.
• Coach customer experience principles and provide leadership support for customer matters, returns, exchanges, and guest recovery.
• Maintain front-of-house and back-of-house operational standards, including visual merchandising, cleanliness, and safety.
• Support opening and closing duties, vendor requests, business KPI communication, and local community partnerships.
• Act as a Host of the Party and spend assigned time supporting customers and employees on the sales floor and in back-of-house areas.

Requirements

• 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
• Experience fostering an engaging, welcoming, inclusive, and people-first employee culture.
• Strong ongoing, clear, and structured communication skills.
• Ability to motivate teams, maintain employee morale, and support exceptional customer and employee experiences.
• Availability for a flexible schedule, including evenings, weekends, and holidays.
• Willingness to take an active, hands-on role when operational needs require it.

Nice to have

• Experience executing customer service improvements and operational efficiencies.

Culture & Benefits

• People-first culture centered on authenticity, integrity, inclusion, equity, and empathy.
• Full-time positions are eligible for a competitive compensation and benefits package.
• Part-time positions are also eligible for competitive compensation and benefits.
• Work environment focused on collaboration, recognition, camaraderie, and employee development.