Customer Success Director (Healthcare)

Location: Remote within the United States or from designated hub cities. NYC-based employees work onsite three days per week; employees near selected hubs may be expected to attend local Work Together Days. Active US work authorization is required.

Salary: $150,000–$175,000 per year, plus equity and benefits.

Company

hirify.global operates a virtual healthcare platform for women and families, serving employers, health plans, and consumers through digital care programs.

What you will do

• Own executive-level relationships across a portfolio of strategic enterprise employer accounts.
• Drive net revenue retention, renewal health, expansion readiness, and measurable client outcomes.
• Partner with health plan account executives on enrollment, renewal timing, and account strategy.
• Build scalable client success playbooks, account planning standards, business reviews, escalation paths, and CRM discipline.
• Translate client goals and member outcomes into ROI, cost savings, and clinical impact narratives.
• Influence Sales, Renewals, Product, Operations, Marketing, Analytics, and Clinical teams using client insights.

Requirements

• 8+ years of experience in client-facing roles, including 5+ years leading enterprise or global accounts.
• Experience managing or coaching client-facing teams and developing people.
• Demonstrated commercial results across enrollment, adoption, expansion pipeline, and retention.
• Experience building processes, standards, stakeholder maps, and strategic account plans.
• Strong executive presence, analytical thinking, storytelling, business acumen, and relationship-management skills.
• Active US work authorization and willingness to travel for executive meetings and periodically join the NYC office are required.

Nice to have

• Experience in digital health, benefits, women's and family health, healthcare, SaaS, HR technology, talent management, biotech, or pharma.
• Familiarity with Salesforce and Looker.

Culture & Benefits

• Flexible remote and hybrid work model with hub-based collaboration.
• Employer-covered health, dental, and insurance plan options.
• Access to Maven's healthcare platform, wellness partnerships, and professional development resources.
• 16 weeks of fully paid parental leave and a new parent stipend for eligible employees.
• Annual professional development stipend, personal career coaching, and 401(k) matching for US-based employees.