Client Success Director (Healthcare)

Location: Remote (US)

Base salary: $160,000–$180,000 per year plus bonus

Company

hirify.global is a U.S. foodcare platform combining personalized clinical nutrition care, behavior-change tools, food benefits, meal planning, and food access services to improve health outcomes and reduce healthcare costs.

What you will do

• Lead, coach, develop, and support a team of Client Success Managers, including hiring and performance management.
• Own client health, satisfaction, onboarding, education, reporting, renewals, and issue resolution across the client lifecycle.
• Serve as the escalation point for critical executive-level client issues and coordinate resolution with Product, Clinical, Legal, Operations, Support, and executive leadership.
• Partner with Account Executive leadership to connect client health insights with renewal and expansion strategy.
• Build and maintain client-facing utilization, performance, ROI, and clinical outcome reporting with Data & Analytics.
• Own client success playbooks, health-scoring methodology, escalation frameworks, reporting cadences, tooling, and operating processes.

Requirements

• 10+ years of experience in healthcare services, consulting, or clinical services in a client-facing or client success role, including team management.
• Track record of stabilizing at-risk client relationships and improving satisfaction outcomes.
• Knowledge of Medicare Advantage, Managed Medicaid, Commercial health plans, and health plan or health system contracting.
• Experience partnering with commercial or account management teams on renewal and expansion strategy.
• Strong communication, presentation, stakeholder management, and decision-making skills.
• Proficiency with Salesforce or an equivalent CRM platform.

Nice to have

• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services.
• Experience building or scaling a client success function from an early stage.
• Bachelor’s degree in business, public health, nutrition, healthcare administration, or a related field.

Culture & Benefits

• Remote-first company with flexible remote work.
• Unlimited paid time off.
• Medical, dental, and vision coverage.
• 401(k) and bonus eligibility.
• Registered Dietitian sessions.
• Culture centered on customer focus, execution, collaboration, and improving access to nutritious food.