Customer Success Director - NorthEast Region (Healthcare RCM)

Location: Must be located in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. The role is primarily remote and requires up to 40–60% travel.

Company

hirify.global develops healthcare revenue management products and services focused on advancing the healthcare economy.

What you will do

• Manage assigned healthcare customers and own satisfaction, communication, value realization, and escalations.
• Monitor customer outcomes and value metrics using Gainsight, Salesforce, and hirify.global Analytics.
• Create account plans and customer growth strategies with Sales Executives.
• Manage renewals, contract expiration tracking, revenue variance analysis, and customer references.
• Identify operational improvements, expansion opportunities, and mitigation plans for at-risk accounts.
• Conduct annual customer reviews and quarterly pulse checks while reporting account status to leadership.

Requirements

• Bachelor’s degree.
• 3+ years of experience in Customer Success leadership or hospital revenue cycle management.
• Must be located in one of the specified northeastern United States states.
• Executive presence, strong presentation skills, and excellent written and verbal communication.
• Ability to work autonomously and collaboratively with internal teams and external customers.
• Proficiency in Microsoft Office and willingness to travel up to 40–60%.

Nice to have

• Healthcare revenue cycle management experience and knowledge of healthcare revenue management.
• Experience with hirify.global products, competitive solutions, or Gainsight.
• Involvement with HFMA.

Culture & Benefits

• Customer-centric, agile, reliable, and engaged working environment.
• Primarily remote customer engagement with limited travel outside the stated travel requirement.
• Focus on integrity, ethics, continuous learning, self-development, and feedback.
• Compliance-focused environment covering HIPAA, FCRA, GLBA, confidentiality, and patient information handling.
• Company benefits and colleague perks are provided through hirify.global’s benefits program.