Customer Success Manager (EHR/RCM)

Location: United States; remote

Salary: $109,000–$140,000 annually, plus equity for eligible employees

Company

hirify.global provides EHR, Revenue Cycle Management, and related technology and services for clinical practices.

What you will do

• Serve as the primary point of contact and trusted advisor for assigned clinical practices.
• Drive adoption, satisfaction, retention, and effective use of hirify.global’s EHR and RCM products.
• Help clinicians and practice staff optimize operational workflows and deliver tailored training sessions.
• Collaborate with Product, Support, Implementation, and RCM teams to resolve customer issues and communicate improvements.
• Identify opportunities to expand and optimize practice operations, including new treatment modalities and capacity utilization.
• Track practice performance, demonstrate return on investment within six months after go-live, and report customer health to the Customer Success Lead.

Requirements

• 3–5 years of experience in customer success, account management, or implementation at a SaaS company.
• Direct experience with Revenue Cycle Management processes and electronic health record systems.
• Experience managing customer relationships, practice consulting, or similar client-facing work.
• Strong communication skills for explaining complex operational concepts to clinical and administrative stakeholders.
• Ability to manage multiple clients or projects independently and use communication, project management, and reporting software.
• Familiarity with Claude and other AI tools, plus a patient-first approach to improving clinician workflows and patient outcomes.

Nice to have

• Healthcare or EHR experience.
• Startup experience.
• Familiarity with interventional psychiatry treatments such as TMS, Spravato, or ketamine therapy.

Culture & Benefits

• Full-time remote work in the United States.
• Healthcare, dental, and vision coverage.
• Generous family leave and mental health benefits.
• FSA/DCFSA and a 401(k) plan.
• Flexible paid time off and an inclusive workplace.